How to reach the EchoDrop team, sort out your account, report someone, and find help if you or someone you know is not safe.
If your message is about your account, send it from the email address you signed up with, so we can find the account.
Questions, trouble signing in, something not working, or an appeal about your account.
Ask for a copy of your data, a correction, or for your account and data to be deleted.
Legal notices, and requests from the police or other authorities.
Open your Profile and tap the settings icon at the top. Near the bottom you will find Help Center, Contact Support and Report a Bug.
EchoDrop is in beta on iPhone. There is no Android app yet. Join the iPhone beta.
Open the menu on a post, a comment, a capsule or a chat (tap ••• or press and hold) to report it, or to block the person. Reports go to our moderation queue for review.
If you cannot use the app, email support@getechodrop.com with the person's handle and what happened.
Can't sign in? Email support@getechodrop.com from the address you signed up with, and tell us what happens when you try.
Delete your account: in the app, open your Profile, tap the settings icon, then Account Information, then Delete Account. If you cannot open the app, email privacy@getechodrop.com from the address on the account. Our account deletion page explains what is deleted and when.
Worried that a child is being groomed or sexually abused online? You can report it to the police at CEOP. Report it in EchoDrop too, so we can act on the account.
Under 19 and need to talk to someone? Childline is free on 0800 1111, or at childline.org.uk.
Struggling and need to talk? Samaritans is free on 116 123, day or night, or you can text SHOUT to 85258 for free, any time.
Read our Child Safety Standards and Community Guidelines.
Found a security problem in EchoDrop? Email support@getechodrop.com with SECURITY in the subject. Please do not access other people's accounts or data while you look. Our vulnerability disclosure policy sets out what is in scope and what you can expect from us.